I'm the biggest VW fan all the way but i wonder how this car made it to be car of the year with all of these issues

kripstoe wrote:

gorman wrote:Yes, from the accessories list....sorry, had a look again, it seems they are polished stainless steel. I've ordered some earlier today, will hopefully be here by Friday.

They're gloss black. Not stainless steel or chrome.

EDIT: Tail Silencer Trim 5G0 071 911 041 ?

Yes, the one with 041 at the back is the black chrome one. The part number they ordered for me is 5C5 071 911C as per the UK accessory brochure extract below.

03 Volkswagen Genuine Exhaust trim
The exhaust trim adds a stylish and sporty touch to
your Golf. The twin pipe design is available in either
polished stainless steel or in black chrome.
2 x 76 mm polished stainless steel
(Figure 03)
Part number 5C5 071 911 C £92.50
2 x 76 mm black chrome (Figure 01)
Part number 5G0 071 911 041 £113.00

Customize wrote:Hi guys! Greetings from Norway!

i have been reading most of yout issues, and i have som issues with my TSI also. It`s a 2013 TSI (103KW) highline DSG with the cylinder-cut crap!

On normal driving on the highway the car is exellent, but a couple of issues it is. The DSG7 rattles on bumpy roads in low gears(1 & 2) VW Norway say`s that this is "normal" cause of the "dry" clutch..dumbest thing i have ever heard, but it seems to be on every DSG7 from 2009 and up to now! My car has now 6.000km on the road, and in this time i have had to replace the rear lights on both side and the "lower-light" in the front because of water inside the glass. The panoramic sunroof is also making a lot of noise when opening..The warranty is 5years, so if any problems continue, VW will replace. BUT you buy a brand new car..and the noise,rattle,poor quality on lights is disturbing! And the problem is all over the world!

Some pics of my car: https://www.facebook.com/rolf.marius/me ... 589&type=3

Welcome to the forum. Here we all share our disappoint in the Golf 7.

gorman wrote:Yes, the one with 041 at the back is the black chrome one. The part number they ordered for me is 5C5 071 911C as per the UK accessory brochure extract below.

03 Volkswagen Genuine Exhaust trim
The exhaust trim adds a stylish and sporty touch to
your Golf. The twin pipe design is available in either
polished stainless steel or in black chrome.
2 x 76 mm polished stainless steel
(Figure 03)
Part number 5C5 071 911 C £92.50
2 x 76 mm black chrome (Figure 01)
Part number 5G0 071 911 041 £113.00

Ordered mine as well this afternoon. Hope to have it soon but no idea with the strike going on at the moment.

Dawie, which one did you order the black chrome one or the polished stainless steel?

The polished stainless steel one.

Shalin,

Do you have any feedback regarding suspension noise??

Checked with three dealerships regarding the clip (04E-145-220) to fix the rattle in the engine bay and still no stock locally. At least got a price out of them now: R244,00 incl. VAT.

Hi Guys


Ok, I have been fighting a battle with VW with regards to the radio, but they picked the wrong electronic engineer to sell a defective radio two.

Two weeks ago I decided too investigate the radio problems more thoroughly, I came to the conclusion that there must be two antennae in my Golf 7 TSI comfortline. I realised this by using a hand held transmitter. Both antennas are horizontal and at right angles to each other. One in the back window and one on the left hand side of the car.

Eventually a Google search revealed on a German forum that there are indeed two antennas. http://www.golf7freunde.de/index.php?pa ... readID=172
Evidently the technician that updated the radio let slip that the problem lay in that the radio doesn't switch properly.

From the forum the guy states that his software was updated from 142 to 170. From my investigations, radios with hardware 039 can be updated, but for our radio model 038 no update was pending from VW, they only enabled the RDS on faulty firmware.

Never the less I decided to build an FM transmiter and test the switching of the antennae. Luckily at my work i have all the tools to do so. I tweaked the antennae transmit radius to about 30m. Parked my car 10 m away from it. I had excellent reception. To test the switching of the antenna I proceed to turn the car through 360 degrees around the area between 10 and 20 meters away from the antenna. In my opinion the radio should switch to the antenna that is perpendicular to the transmitter at all times.

This did not appear to happen properly. As when I turned the car through 360 at a certain angle the reception would get bad.Until I go through a further 90 degrees an then it gets better. If you reverse the car it gets better again. Sometimes it would switch other times not. It did the same going through 360 degrees in the opposite direction. If you drive away from the transmitter until you get no reception and then return, then the radio sometimes switched to the other antenna. When doing the test again, then the radio received badly at different points on the circle.

Incidentally this does not occur in my colleagues golf 6. There is no reception degradation through 360 degrees. The reception radius also doubled compared to the golf 7.

I had the regional area manager and the service manager from dealer come take a listen too my radio reception problems last week Tuesday. I first had to painstakingly explain to them that I didn't believe their explanation that the radio should be receiving properly with the RDS features enable, since those features are enabled on faulty software. It was only when I started explaining the antenna switching problem that I could see on their faces that I knew what they already knew and then their story changed a bit.

Anyway I demonstrated my setup and I also took them for a 20min drive to demonstrate the bad reception. I think they were eventually convinced.

They then downloaded the diagnostic file for my car. Interestingly the guy showed me the antenna receive strength reports for the two antennas. The radio was then tuned to 5fm's regional station. The received signal strength of the 1 antenna was -21dBuV and the other -49dBuV. The -49dBuV antenna is receiving 25.11 time worse than the other antenna at the cars specific orientation to the transmitter. 25.11 =10^((49-21)/20)

You can only imagine how that effects the quality of the demodulated audio if the radio is stuck receiving on the wrong antenna in a bad reception area.

My stand point to them was that VW should fix the software for my radio's hardware version.

However in the 6 months that the car had been launched in South Africa they had not been able to issue an update. VW had embarrassingly recalled and removed the update when my car was due to get it installed in May. And no update except the attempt to enable the RDS features on faulty software seemed forth coming.

The alternative is to install the 039 radio in my car with the software version at 170.

I also said to them that I felt it is time for VW to acknowledge that they are unable to fix the radio and that they should simply replace it with a working version.

Anyway they left with their data and said they would get back to me. I was also asked to put my analysis and info into an email which I did and sent it to them.

A week a later I got an email to say that a new software version was released on 11 July to update the radio to version 421. The service manager said the software comes in the form of an SD card which he needs to order from VW. Seeing that the release is still very new he needed to order the SD card and will let me know as soon as it arrives and It normally takes up to 15 working days.

I will keep everyone informed when I get this new software installed and if it actually works!!!

Good work on your investigation William, I hope the new update works.

Excellent post William. Looking forward to your software update feedback. I assume if the software will be available on SD card it should be able to be shared with others?

Dawie wrote:I assume if the software will be available on SD card it should be able to be shared with others?

My thoughts exactly! Would be great if one can simply do it yourself.

William1234

gorman wrote:

Dawie wrote:I assume if the software will be available on SD card it should be able to be shared with others?

My thoughts exactly! Would be great if one can simply do it yourself.

Even if I could, I'd have VW do it.

kripstoe wrote:

gorman wrote:

Dawie wrote:I assume if the software will be available on SD card it should be able to be shared with others?

My thoughts exactly! Would be great if one can simply do it yourself.

Even if I could, I'd have VW do it.

You're probably right - for a moment there I forgot about the warranty issues, etc.

kripstoe wrote:
Even if I could, I'd have VW do it.

If the process is similar to how VW publishes MDI updates then I see no issue.

kripstoe wrote:

gorman wrote:

Dawie wrote:I assume if the software will be available on SD card it should be able to be shared with others?

My thoughts exactly! Would be great if one can simply do it yourself.

Even if I could, I'd have VW do it.

You're probably right - for a moment there I forgot about the warranty issues, etc.[/quote]

Yes. I wish they would make the firmware updates available over the internet as with the previous model of radios. The software update menu is anyway available on the radio if you hold in the menu button for a while.

Bug issues could easily be sorted out by the users commenting on the firmware thread and we wouldn't have to bother VWSA who then bothers the service manager at the dealership who then bother VW Germany. What an inefficient process. The dealerships could then rather spend their time fixing rattles.

Yet I have still have my doubts that the software will work, I am at the point where they should rather scrap this two antenna system and go back to the same system as in the golf 6.

btw. got the sill protectors.

That looks awesome.
How much did it cost?
Did you fit it yourself.

G-UNIT wrote:That looks awesome.
How much did it cost?
Did you fit it yourself.

Quite pricey, but I liked them. +-R1200. Will check invoice again.

Yes, you get instructions and even the alcohol wipes to clean the surface.

Dawie wrote:Excellent post William. Looking forward to your software update feedback. I assume if the software will be available on SD card it should be able to be shared with others?

This is great new William I will be sending my local dealer a copy of your post here and requesting them to find out about this update.,

William1234 wrote:You can only imagine how that effects the quality of the demodulated audio if the radio is stuck receiving on the wrong antenna in a bad reception area.

I have been thinking about this this morning. Some mornings when I switch on my car, the radio switches on on the last station I listed to, but there is no reception. Then suddenly after a second or so, the reception comes back. Is this the switching you're referring to between to two antennas? Because if it is, it makes sense that there's a switching problem.

William1234

I have software 0170.

Reception is good if I am not in a dip where there are mountains/hills around- but still ok

kripstoe wrote:

William1234 wrote:You can only imagine how that effects the quality of the demodulated audio if the radio is stuck receiving on the wrong antenna in a bad reception area.

I have been thinking about this this morning. Some mornings when I switch on my car, the radio switches on on the last station I listed to, but there is no reception. Then suddenly after a second or so, the reception comes back. Is this the switching you're referring to between to two antennas? Because if it is, it makes sense that there's a switching problem.

No thats because of the badly written software that doesn't initialize the radio properly.

The radio is supposed to switch to the antenna which has the strongest reception with respect to the orientation to the transmitter. For example if the road you are traveling on is polar aligned with the transmitter, the when turn left or a right at stop sign then you car turns through 90 degrees and it should change antennas. It doesn't seem to do this all the time, its also gets confused when changing to a different regional transmitter when the RDS features are on. Its just highly annoying really.

@ Vanesh,

Car went in...the updated the radio software, as others have posted, still bad reception, they are ordering the SD card as well from Germany with the other update.

they verified that the wastegate clip needs to be fitted, clips are on back order from VW, 300 odd oustanding for more that a month already.. .

the suspension noise that i mentioned, they can hear it, but want to fix the wastegate ratle 1st, to do a proper analysis

so lets wait and see ...

William1234 wrote:No thats because of the badly written software that doesn't initialize the radio properly.

The radio is supposed to switch to the antenna which has the strongest reception with respect to the orientation to the transmitter. For example if the road you are traveling on is polar aligned with the transmitter, the when turn left or a right at stop sign then you car turns through 90 degrees and it should change antennas. It doesn't seem to do this all the time, its also gets confused when changing to a different regional transmitter when the RDS features are on. Its just highly annoying really.

That's sort of what I alluded to. The switching problem as a result of the software. So when you switch on the radio, it should first check which antenna has the best signal, before switching to it. So a general switching issue with the software.