2014 Touran: Remove Users from Bluetooth list

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GADV1975
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2014 Touran: Remove Users from Bluetooth list

Post by GADV1975 »

Hi there,

Today we took delivery of a 2014 Touran 2.0 TDi Trendline with Comfort package added by the factory. I checked everything in the car before signing... except the Bluetooth connection which is vital to one's sanity on long trips with the family.

We can't pair either of our phones to the car as there are already 4 others in the paired list. The owner's manual specifies a maximum of 4 pairings allowed as well as how to pair new devices. However, nowhere does it state how to clear the list or to remove previous users. The car is fitted with the RCS310 head. There is no mention of removing users using the MFD and the buttons on the steering.

I've searched online and found several references to a mystical 'module housed in a styrofoam box' located underneath the driver's seat. One has simply unplug this unit (while the car is switched on) and reconnect it and the list is cleared. Firstly, we've got drawers under the seats with no module and secondly, I'm not inclined to unplug a module while the car is switched on!

I wish there was a way for the MFD to display a software version number or some sort of identifier in order to properly diagnose and fix the issue. At this stage I don't own a VAG diagnostic, should look into this - any after-market recommendations?

So any tips to clear this list would be much appreciated!

Thanks! :cool:
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Senna
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Re: 2014 Touran: Remove Users from Bluetooth list

Post by Senna »

Hi and welcome to the forum.
Have a look at this video.
Give that a try.

https://youtu.be/sZ31ixVeeEY


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GADV1975
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Re: 2014 Touran: Remove Users from Bluetooth list

Post by GADV1975 »

Hello Senna,

I've seen this video - it doesn't work as there's no option to delete under each user name. It's totally bizarre!

I'll post a video later of what our MFD shows.
GADV1975
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Re: 2014 Touran: Remove Users from Bluetooth list

Post by GADV1975 »

The link shows a video of the menu items on our Touran's MFD. Watch it in full as it shows how one cannot delete a user through the Media Player menu as it complains about the entry being a phone.

https://www.facebook.com/518631017/vide ... 600921018/

To remind, we've tried adding two new phones and neither one is accepted.

We're going to try some much older phones to see if they're able to connect. Perhaps this is a bluetooth version issue...
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Reegz
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Re: 2014 Touran: Remove Users from Bluetooth list

Post by Reegz »

Not sure if you ever got sorted here, but for the trick is to delete from the phone menu.
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Re: 2014 Touran: Remove Users from Bluetooth list

Post by EX-DOHCTOR »

I've been wanting to do this on my Jetta 6 as well
2014 - VW Jetta 6 - 1.6 TDi DSG
2000 - VW Golf 3.5 Cabrio - 2.0
1980 - VW MK1 GT - 1.8 Carb - https://www.vwclub.co.za/forum/viewtopi ... 1&t=153861
1971 - Mitsubishi Colt 1100F - https://www.vwclub.co.za/forum/viewtopi ... 1&t=220503
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